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How We Handle Your Information

We collect what we need to run your account, process deposits through DANA, OVO and GoPay, and keep your login secure. This policy explains what data we hold, why we hold it, and how you can request changes or deletion.

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DATA REQUESTS

How to Contact Us About Your Data

If you want to see what information we hold, update account details, or request deletion, reach us through any of these channels. We aim to respond within a few business days and walk you through the verification steps needed to protect your account.

Team online

Live Chat

Open the chat widget from any logged-in page and ask for a data request. The agent will verify your identity through your registered details and email, then guide you through the next steps for access, correction or deletion.

Email Support

Send your request from the email address linked to your aibet account. Include your username and a brief note about what you need — view data, update details, or delete your account — and we'll reply with instructions and any forms required.

Account Settings

Log in and visit the account settings page to update contact information, change your password, or review linked payment methods like DANA, OVO and GoPay. For full data export or deletion, contact support directly through chat or email.

DATA SECURITY

How We Protect Your Information

We encrypt account credentials and payment details in transit and at rest. Access to your data is limited to staff who need it to process your transactions or answer support queries. Regular audits check for vulnerabilities, and we apply patches promptly when security updates are released.

Encrypted Storage

Account passwords are hashed with a one-way algorithm; payment references for DANA, OVO and GoPay are stored encrypted so even internal systems cannot read them in plain text. Session tokens expire after a set period of inactivity to limit exposure.

Cookie Use

We set a session cookie to keep you logged in and a preferences cookie to remember your language and layout choices. No third-party advertising cookies are placed by us, though payment processors may use their own when you complete a deposit or withdrawal.

Data Retention

We keep transaction records and account activity logs for as long as local regulations require, then archive or delete them. If you close your account, we retain enough data to meet compliance obligations but remove identifiable details after the required period ends.

Your Rights

You can request a copy of the data we hold, ask us to correct inaccurate information, or request deletion of your account and associated records. Some data must be kept to meet legal requirements; we'll explain any limits when you make a request.

What This Policy Covers

aibet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We gather account registration details, payment information when you deposit via DANA, OVO or GoPay, device identifiers for session security, and support conversation logs. We use this data to verify withdrawals, prevent duplicate accounts, and respond to your questions through our support channels. We do not

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sell your data to third parties. Retention periods follow local requirements where aibet operates; inactive accounts may be archived after a period we communicate separately. Cookies track your session and preferences so you stay logged in across pages; you can adjust cookie settings in your browser,
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though some functions need them enabled to work. Access to this platform depends on local law and is available in regions where local law permits. We update this policy as needed and post changes on this page; continued use after an update means you accept the
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revised terms. For data access, correction or deletion requests, reach our support team through the contact paths listed below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy Policy Questions

We collect your email address, username, password, and date of birth during registration. When you add a payment method like DANA, OVO or GoPay, we store the wallet reference needed to process deposits and withdrawals.

Yes. Contact support through live chat or email from your registered address and request a data export. We'll verify your identity, then send a file listing your account details, transaction history, and support conversations within a few business days.

We archive closed accounts and keep transaction records for the period required by local regulations, usually several years. After that period, we delete identifiable details while retaining anonymized records for audit and reporting purposes only.

We share payment references with the processors that handle DANA, OVO and GoPay transactions, but only the minimum needed to complete deposits and withdrawals. We do not sell your data to marketing firms or unrelated third parties.

Log in and go to account settings to change your email, phone number, or linked payment methods. For security, we may send a verification code to your current email before allowing the change to take effect.

We post the updated policy on this page and note the revision date at the top. If the changes affect how we use your data significantly, we may send an email notification. Continuing to use your account after the update means you accept the revised terms.

How We Handle Your Information

How to Contact Us About Your Data

Live Chat

Email Support

Account Settings

How We Protect Your Information

Encrypted Storage

Cookie Use

Data Retention

Your Rights

Privacy Policy Questions

01 What personal information does aibet collect when I register?

02 Can I see what data aibet holds about me?

03 How long does aibet keep my account data after I close it?

04 Does aibet share my payment details with third parties?

05 How do I update my email address or other contact information?

06 What happens if aibet updates this privacy policy?

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