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How We Handle Legal Terms and Your Account Rights

We run aibet under legal frameworks that depend on where you access the platform, and we keep this page current so you know how your account, wallet activity and personal data are managed.

Jurisdiction-dependent termsData-handling transparencyUser-right requests availableContact paths listed

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DATA AND SECURITY

How We Protect Your Information and Wallet Activity

We apply layered security controls to the account data and transaction records you create when you register, deposit via DANA, OVO or GoPay, and place wagers on live tables, slots or sportsbook markets. The measures below describe how we store your information, who can see it, and the steps you can take to review or change what we hold.

Encrypted Storage Your personal details, including email, chosen payment method and transaction history, sit behind encryption at rest and travel over TLS-secured connections. Payment credentials never reach our database; the DANA, OVO or GoPay processor handles tokenised references instead.

Access Control Only authorised personnel—customer-support agents working your ticket, compliance staff verifying an account, finance officers processing a withdrawal—can view your data, and every access event is logged. We run regular audits to catch unauthorised lookups.

Cookie and Tracker Policy We use session cookies to keep you logged in, analytics trackers to see which game lobbies visitors browse most, and marketing pixels to measure campaign performance. You can disable non-essential cookies through your browser settings; core account functions will still work.

Retention and Deletion We keep your account records for as long as you remain active and for the statutory period required by the jurisdictions we serve—typically three to seven years after closure. Once that window expires, you can request permanent deletion by contacting support with your registered email.

Legal Terms and Jurisdiction Framework

aibet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

aibet's legal standing depends on the region from which you access the platform and the local regulations that apply there. We do not claim a single global licence or make blanket guarantees about legal status; instead, availability and feature access are determined by local law in

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each eligible region. When you open an account, you confirm that online gaming and sports betting are permitted under the laws governing your location, and you accept responsibility for checking that status before depositing or placing a wager. We collect and store account data—your email, chosen
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payment method such as DANA, OVO or GoPay, transaction records and device identifiers—in accordance with data-protection principles applicable to the jurisdictions we serve. That data helps us verify your identity, process deposits and withdrawals, and maintain platform security. We retain it for as long as your
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account remains active and for the statutory period afterward, which varies by region. We do not sell or share your personal information with third-party marketers; we pass payment details only to the processor handling your DANA, OVO or GoPay transaction, and we may disclose records if
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required by lawful authority or court order within a jurisdiction we operate. You have the right to request a copy of the data we hold about you, to correct inaccuracies, to ask us to delete your information once retention obligations expire, and to withdraw consent for
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non-essential processing. The support section below lists the contact channels you can use to make those requests. By continuing to use the platform after any update to these terms, you accept the revised version; we post the effective date at the foot of this page and
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notify active account holders by email when material changes occur. This policy framework applies to all features you access through aibet, including live casino tables, slot lobbies, sportsbook markets and any promotional campaigns we run.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT

How to Reach Us About Legal and Data Matters

If you need to request your account data, correct a detail, lodge a complaint about how we handle your information, or ask a question about these legal terms, the channels below connect you to the team that manages policy and compliance. Response times vary by request type, but we aim to acknowledge data-subject requests within seven days and resolve straightforward queries—login trouble, payment confirmation—during the same session.

Live Chat Open the chat widget in the account area to speak with a support agent who can log your data request, explain how we process DANA, OVO and GoPay wallet records, or direct you to the right team for legal queries. Fastest route for immediate questions.

Email Support Send your written request, including your registered email and account username, to the support address listed in your account settings. Use this channel when you need a formal record of your data-access or deletion request under local data-protection law.

Help Centre Browse the policy and account-security articles in our knowledge base to find answers about cookie use, payment-record retention, how we verify withdrawals, and what happens to your data when you close an account. Self-service for common legal and privacy topics.

Legal and Data-Rights Questions We Hear Most

We operate under jurisdiction-dependent terms, meaning availability and legal standing depend on the local regulations in each region you access the platform from. You confirm that online gaming is permitted in your location when you open an account and make a deposit.

Email our support team from the address registered to your account, state that you're making a data-subject access request, and include your username. We'll send a copy of your account details, transaction records and any stored communications within fourteen days.

We must retain transaction logs and identity records for the statutory period required by the jurisdictions we serve—usually three to seven years. Once that window closes, you can request permanent deletion through the email channel listed in the support section above.

We pass tokenised payment references to the processor handling your deposit or withdrawal, but we do not sell or share your wallet credentials with marketers or unrelated third parties. The processor sees only what it needs to complete the transaction.

We post the effective date at the foot of this page whenever we update the policy, and we send an email to all active account holders when a material change occurs. Continuing to use the platform after the notice period means you accept the revised terms.

You can request correction of inaccurate details, ask us to restrict processing for non-essential purposes, or lodge a complaint with the data-protection authority in your jurisdiction. Contact our support team first so we can resolve the issue directly before you escalate.

How We Handle Legal Terms and Your Account Rights

How We Protect Your Information and Wallet Activity

How to Reach Us About Legal and Data Matters

Legal and Data-Rights Questions We Hear Most

01 What legal framework does aibet operate under across Indonesia regions?

02 How do I request a copy of the personal data aibet holds about me?

03 Can I delete my account data immediately after I close my account?

04 Does aibet share my DANA, OVO or GoPay payment details with third parties?

05 How will I know if these legal terms change in the future?

06 What rights do I have if I disagree with how aibet processes my data?

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